Terms and conditions

1. Who you are dealing with

The website and the service are provided by FixNVibe Ltd, trading as RazaDesk, a company registered in Scotland (company number SC830134) with its registered office at 52 Broomage Crescent, Larbert, Scotland, FK5 4NU. Email: [email protected]. WhatsApp: +44 7438 945682. "We", "us" and "our" mean FixNVibe Ltd. "You" means the person or business using the website or the service.

2. The website

The website describes RazaDesk and lets you contact us, vote on features, download the app and manage your account. We try to keep it accurate, but it is provided for information and we may change it at any time. Everything on it (text, design, screenshots, logos, code) belongs to us or our licensors and may not be copied or reused without permission, other than viewing it in a browser. The screenshots on the website show demonstration data, not real customers.

3. The service and early access

RazaDesk is software for running a repair shop's counter: repairs, customers, sales, cash flow, stock, staff and customer messaging. It is currently in early access: features are added and changed regularly, and some parts of the service may be incomplete. We describe on the website what is live today; anything marked as coming, planned or on the vote page is not part of the service until it ships.

4. Your account and licence

• One subscription (a "licence") covers one shop and up to three activated devices unless we agree otherwise in writing.
• You must be at least 18 and, if you sign up on behalf of a business, authorised to bind it.
• Keep your sign-in details, owner PIN and licence key confidential. You are responsible for what is done under your account, including by your staff.
• You may not resell, share, reverse-engineer or copy the service, use it to break the law, or try to gain access to other shops' data or to our systems.

5. Free trial

New shops get a 14-day free trial of the full service. No card is needed and nothing is charged. If you do not subscribe when the trial ends, your access stops and we keep your data for at least 90 days so you can export it or subscribe later; after that it may be removed in our periodic clean-up, or sooner if you ask us to delete it.

6. Fees and billing

• The subscription price is shown on the pricing page or confirmed to you in writing before you subscribe. Prices are in pounds sterling. FixNVibe Ltd is not VAT registered, so no VAT is added; if that changes we will show VAT separately and tell you before it applies.
• Subscriptions are billed in advance for each billing period (monthly or annually, as chosen) and renew automatically until cancelled.
• Founding price. Shops that subscribe during early access keep their agreed early-access price for as long as their subscription stays continuously active. This does not apply if the subscription lapses and is restarted.
• We may change prices for future periods with at least 30 days' notice by email; the founding-price commitment above still applies.
• If a payment fails we will let you know and retry. If it stays unpaid for 14 days we may suspend the service until it is settled.

7. Cancellation and refunds

This is our refund policy.

• Cancel any time. Cancel from your account page or by emailing us. Your service continues to the end of the period you have already paid for, then billing stops. There are no cancellation fees.
• Unused time. Because you can try the service free for 14 days first, we do not normally refund the remainder of a billing period once it has started.
• If something is wrong. If the service has not worked as described and we cannot fix it within a reasonable time, we will refund the affected period. Contact us within 30 days of the problem.
• Mistaken charges (for example a renewal after you cancelled, or a duplicate payment) are refunded in full.
• Consumers. RazaDesk is sold to businesses. If you are buying as a consumer you also have the right to cancel within 14 days of subscribing under the Consumer Contracts Regulations 2013; if you asked us to start the service during that period, we may deduct an amount for the service used. Nothing in these terms affects your statutory rights.
• Refunds go back to the original payment method within 10 working days of our confirming them.

8. Your data belongs to you

Everything you enter into RazaDesk (your repairs, customers, sales, stock and settings) is yours. You can export it from inside the app at any time, and we will never use it for anything other than providing the service to you. Our Privacy policy explains what we collect and why.

9. Data processing terms

Where your shop's data includes personal data about your customers or staff, you are the controller and we are your processor under UK data protection law. In that role we agree that we will:

• process that personal data only to provide, support and secure the service, and otherwise only on your documented instructions;
• keep it confidential and ensure the people who work on it are bound by confidentiality;
• protect it with appropriate technical and organisational measures (encryption in transit, hashed credentials, per-shop data separation, restricted access and backups);
• use only the sub-processors listed in our Privacy policy, remain responsible for them, and give you notice before adding any new one so you can object;
• help you respond to data-subject requests and meet your security and breach obligations, and tell you without undue delay if we become aware of a personal data breach affecting your data;
• delete or return the personal data at the end of the service, subject to the 90-day export window, unless the law requires us to keep it;
• make available the information you reasonably need to show compliance, and allow audits on reasonable notice.

You agree that you have a lawful basis for the personal data you put into RazaDesk and that you will give your customers your own privacy information.

10. Availability, support and backups

We aim to keep the service available around the clock, but we do not guarantee uninterrupted access. The app keeps working on your device if the internet drops and syncs when it returns. We take regular backups of the cloud database; you should also keep your own exports. Support is by email and WhatsApp during UK business hours; we aim to respond the same working day but cannot promise a fixed response time during early access. Updates are delivered automatically and may change how features work.

11. What we are responsible for

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Subject to that:

• we are not liable for loss of profit, revenue, business or goodwill, or for indirect or consequential loss;
• we are not liable for problems caused by your equipment, your internet connection, your staff, third-party services you connect, or your failure to keep exports of your data;
• our total liability to you in any 12-month period is limited to the subscription fees you paid us in that period.

The service is a tool to help you run your shop; you remain responsible for your own accounts, tax, pricing and customer relationships.

12. Ending the agreement

You can end it by cancelling (section 7). We can suspend or end your access if you break these terms, do not pay, or use the service in a way that harms other users or us; we will tell you why and, where reasonable, give you a chance to fix it. On ending, sections 8, 9, 11 and 14 continue to apply.

13. Changes to these terms

We may update these terms from time to time. For material changes we will email account holders at least 30 days before they take effect. If you keep using the service after that date you accept the new terms; if you do not, you can cancel and we will refund any period paid for but not yet started.

14. Law and disputes

These terms are governed by the law of Scotland. Any dispute will be dealt with by the Scottish courts, except that consumers may also bring proceedings in the courts of the part of the UK where they live. If any part of these terms is found invalid, the rest still applies. These terms, together with the Privacy policy and Cookie policy, are the whole agreement between us for the website and the service.

See also our Privacy policy, Cookie policy and Accessibility statement.