The guide

Everything RazaDesk does,
start to finish.

A plain-English walk through every part of the app. Jump to any section.

Set up & sign in Book a repair Move jobs along Customers in the loop Quick Sale Stock Buy & sell devices Customers Cash flow & refunds Reports & End of Day Staff & permissions Settings & your data
1

Set up & sign in

Download once, activate with your licence key, and your team signs in with quick PINs — no passwords at the counter.

  1. Download from the Download page and open RazaDesk — it runs in your browser.
  2. Enter your licence key to activate the computer (we email it the moment you start a trial).
  3. Set the owner PIN, then add each staff member with their own PIN and role.
  4. Day to day, everyone just taps their face and types their PIN.
2

Book a repair

A device in, in seconds — and presets do the typing for you.

  1. Hit New Job (or press N). Tap a template and the repair type, price and fault fill themselves.
  2. Snap photos of the device's condition — your proof if a customer ever disputes a scratch.
  3. Customer brought several devices? Add them all to the one booking as linked jobs.
  4. Moving over old books? Set the job date to backdate it so reports stay correct.
3

Move jobs along

Every job tells its own story — status, who's on it, and what's owed.

  1. Tap a job's status to move it along — In Process → Ready for Collection → Done.
  2. Assign a tech so everyone knows who's handling what; it's logged in the activity trail.
  3. Mark a job done with money still owed and Quick Pay opens automatically — pay on collection.
  4. Every status change, payment and note is stamped with who did it and when.
4

Keep customers in the loop

Send a private link so they can watch their repair like a parcel.

  1. Open a job → Share status link. Copy it or send it on WhatsApp in one tap.
  2. The customer opens a clean, private page — their device, status and a progress bar. No login.
  3. Move the job along and their page updates itself — fewer "is it done yet?" calls.
  4. Prefer messages? One-tap WhatsApp templates fill in their name, ticket and balance.
5

Quick Sale

Ring up accessories without the faff — basket, cash or card, receipt.

  1. Build a basket of items, adjust quantities, pick cash or card.
  2. Pin your best-sellers so they're always one tap at the top.
  3. Selling something new? Add it while you sell — the price is remembered next time.
  4. A receipt pops up after every sale — print it or skip it.
6

Stock

Know what's on the shelf and what's running low — before you promise a customer.

  1. Add an item and pick Spare part or Accessory so everything files where it belongs.
  2. Use a part on a job and the count drops on its own — no clipboard audits.
  3. Set a low-stock level and get warned before you run dry.
  4. Paste a courier tracking link on anything you've ordered — one tap jumps to the tracking page.
7

Buy & sell devices

Track second-hand stock and trade-ins alongside repairs.

  1. Log a handset with IMEI/serial, condition and what you paid.
  2. Mark it Sold and the money lands in cash flow with the profit worked out.
  3. Print a sale receipt with your warranty terms and editable warranty length.
  4. See profit per device — what each trade actually made you.
8

Customers

Every customer and their full history, built as you work.

  1. Every job builds the customer record automatically — no separate data entry.
  2. Search by name, number or device; the phone search even autofills a new job sheet.
  3. See what they've spent and brought in before you quote.
  4. Spot your regulars instead of them being invisible.
9

Cash flow & refunds

See exactly what came in and out — and hand money back without breaking your books.

  1. Every payment lands itself — cash, card or transfer — and the day's net updates instantly.
  2. Log expenses in two taps; filter and search the whole ledger.
  3. Refund a repair or any sale from where you already are — takings and profit adjust automatically.
  4. Returning a repair? Put the used parts back in stock with a tick.
10

Reports & End of Day

Plain-English numbers on how the shop's really doing.

  1. See takings for today, week, month or any range — repairs, sales and devices together.
  2. Tap the expenses number to see the exact entries behind it.
  3. Check jobs and money per staff member.
  4. One-tap End of Day — tonight's takings split by payment method, ready to check against the till.
11

Staff & permissions

Your shop, your rules — each tech with their own PIN and access.

  1. Give each person a role — owner, technician, receptionist, or your own.
  2. Money, staff and settings re-ask the owner PIN, even if you walk away logged in.
  3. Staff reset their own PIN with a code emailed to them.
  4. See who did what, when across every job.
12

Settings & your data

Make it your shop — and keep your data safe.

  1. Set your shop details, logo and invoice terms — they appear on every receipt.
  2. Rename and recolour statuses and repair types to match how you actually work.
  3. Pick a theme, switch light/dark, and set your low-stock alerts.
  4. Back up or restore your data anytime, and clear old records when you choose.
Start your free trial Download ↓